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Ministry :	Ministry of Energy, Power and Mineral Resources	Division :	Power Division
Organization :	Rural Electrification Board (REB)	Procuring Entity Name :	Information and Communication Technology (ICT) Directorate.
Procuring Entity Code :		Procuring Entity District :	Dhaka
Procurement Nature :	Physical Services	Procurement Type :	NCT
Event Type :	PPS
PPS for selection of	Consulting firm
PPS No. :	BREB/ICT/CC-02/2026-27/002
		Tender/Proposal Status :	Live
App ID :	232720	Tender/Proposal ID :	1336280

Key Information and Funding Information :

Procurement Method :	Open Tendering Method (OTM)	Budget Type :	Own Fund
Source of Funds :	Own Fund

Particular Information :

Project Code :	Not applicable	Project Name :	Not applicable
Tender/Proposal Package No. and Description :	ICT-CC-02 BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)
Category :	Software programming and consultancy services; Computer and related services; Programming services of packaged software products; Systems and technical consultancy services; Custom software development services; Systems analysis and programming services; System maintenance and support services; Software-related services; Service Provider (Others);
PPS Publication Date and Time :	17-Sep-2026 23:45	Document last selling / downloading Date and Time :	11-Oct-2026 16:00
Pre - Tender/Proposal meeting Start Date and Time :	20-Sep-2026 15:59	Pre - Tender/Proposal meeting End Date and Time :	24-Sep-2026 15:59
Closing Date and Time :	12-Oct-2026 12:00	Opening Date and Time :	12-Oct-2026 12:00
Last Date and Time for Tender/Proposal Security Submission :	12-Oct-2026 11:00

Information for Tenderer/Consultant :

Eligibility of Consultant :	All Eligible Tenderers from Bangladesh who have required qualification as per ITT and TDS.
Brief Description of assignment :	BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)
Experience, Resources and delivery capacity required :	Must have the capacity and experience of handling minimum 10000 calls (inbound and outbound) per month and the required qualifications as per TDS.
Association with foreign firm :	Not Encouraged
Evaluation Type :	Package wise
Document Fees :	Package wise
PPS Document Price (In BDT) :	4000
Mode of Payment :	Payment through Bank
PPS Security Amount (In BDT) :	1000000
Tender/Proposal Security Valid Up to :	09-Mar-2027
Tender/Proposal Valid Up to :	09-Feb-2027

Ref. No.	Phasing of service	Location	Indicative Start Date	Indicative Completion Date
ICT-CC-02	Phase-1	ICT Directorate	15-Nov-2026	15-Nov-2029

Procuring Entity Details:

Name of Official Inviting :

MD FAHIM UDDIN

Designation of Official Inviting :

Senior System Analyst

Address of Official Inviting :

Address	: Bangladesh Rural Electrification Board, Khilkhet, Dhaka-1229.
City	: Dhaka
Thana	: Dhaka North City Corporation
District	: Dhaka - 1229
Country	: Bangladesh

Contact details of Official Inviting :

Phone No	: 02-8900359
Fax No	:

The procuring entity reserves the right to accept or reject all Tenders/Proposals / Pre-Qualifications / EOIs

Note: Bank will update the payment transactions only at the end of the day, so the tenderers should make sure the securities and other payments are made at least one day before the submission date.

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