• The Tenderer shall submit with its Tender the following additional documents:
• Copies of Supplier’s invoice showing goods/services description, quantity, unit price, total amount;
• Bidder must submit Company profile with all Certification.
• Bidder must submit manufacturing/OEM authorization letter.
• Valid Trade License & TIN certificate
• Up to date Income TAX paying Certificate;
• Up to Date VAT Certificate
• Previous work order(s)/Experience certificate(s) as proof of experience as mentioned in Section 2 (Tender Data Sheet).
• In case of Proprietorship; affidavit of proprietor;
• In case of Limited company; Article Of Association & Memorandum Of Understanding;
• In case of Limited company; last 3 years Audit Report;
• Completion certification/proof of compliance as mentioned in Section 2 (Tender Data Sheet);
• Work order or Client Certificate for similar solution;
• Experience certificate (s) and list of clients mentioning name, address, telephone no, quantities of item delivered with date;
• Authorized documents to prove liquid asset or working capital or credit facility.
• Authorized documents to prove turnover.
• Technical resources must be in the payroll on last 6 (Six) months. Necessary following documents of experts mentioned in Section 2 (ITT 11.1 & 13.1) need to be submitted.
• Curriculum Vitae
• Company ID Card
• Visiting Cards
• Last 3 month salary statement

• Copy of Oracle Certificates

Renewal of Oracle Technical Support for two (02) years (28/11/2026-27/11/2028), including on-demand local technical support, installation, upgrade, migration, troubleshooting and maintenance support to ensure uninterrupted operation, security and reliability of the Bank's Oracle Database environment.

1. The Tenderer shall have at least 5 (five) years of general experience as a Prime Contractor in the relevant industry.

2. The Tenderer shall have successfully completed at least 3 (three) similar contracts within the last 5 (five) years, each valued at not less than 80% of the quoted annual contract price, preferably in the banking sector.

3. The Tenderer shall have completed Oracle Enterprise Edition and RAC installation and commissioning in at least 2 (two) banks or government, semi-government or autonomous organizations within the last 5 (five) years.

4. The Tenderer shall have ongoing AMC contracts for similar Oracle products with at least 3 (three) organizations, preferably banks.

5. The Tenderer shall have an active partnership with the respective OEM and submit valid supporting documents.

6. The Tenderer shall have at least 4 (four) Oracle Certified Expert Engineers, including 1 (one) Senior Engineer, with expertise in Oracle Database 19c and RAC. All deployed personnel must be permanent employees of the Tenderer or OEM; outsourced or contractual resources are not acceptable.

8. The Tenderer shall provide 24/7 on-site and remote support and deploy an authorized DBA expert at the Bank's DC or DR site within 1 (one) hour of any Severity 1 or 2 incident.

9. The Tenderer shall have adequate technical, human and operational resources to support Oracle Database Enterprise Edition, RAC, Diagnostic Pack, Tuning Pack, Audit Vault and Database Firewall throughout the contract period.

10. The Tenderer shall be capable of providing installation, configuration, upgrade, migration, troubleshooting, preventive maintenance, backup, recovery and DR support, including Primary DC, DR Site and Oracle Active Data Guard (ADG) integration.

A Contract Supervisor shall have the following qualifications and experience:

Qualifications Total Works Experience (years) In Similar Works Experience(years)
i. Minimum Graduate from any discipline.
ii. Oracle Certified Expert (Oracle 19c, Oracle RAC etc)
iii. Proven track record of implementation of oracle database
iv. Must be permanent employee of the company 8 Years 5 Years